Here is where we do the listening bit and suggest the optimal combination of products and services to meet your project requirements.
Having carefully considered the balance between performance, aesthetics and finances, this is where we produce budget costings and once detail are agreed, a fixed price quotation for your project to supply and if required to install your chosen glazing or insulation system.
This is when we issue contract and invoice and when you pay your deposits and manufacture commences.
We issue a contract, product schedule and invoice and ask you to carefully study all of this and when ready, to return a copy of the signed contract to us together with the required deposit.
The deposit is usually a minimum of 70% and is normally paid to the manufacturer before manufacture of your bespoke windows and doors can commence.
Depending on whether we are supplying only or supplying and installing, an interim payment will be required 10 days before delivery with the balance due upon completion of installation.
Once your order has been booked at the factory, we will receive confirmation of the delivery week and confirm that to you. This normally happens within 48 hours of our receipt of your order.
Between 6 and 12 weeks after your order has been booked at the factory, the big day will arrive in the shape of one or more large trucks turning up at your premises.
99% of our deliveries occur in the exact delivery week which we agree with you and which is confirmed by the factory just after your order is placed.
If we are installing for you, our team will co-ordinate everything with the various delivery companies and make the necessary parking and offloading arrangements. We will be able to specify the precise delivery day and 2 hour delivery window with you approximately one week before your delivery week, when your products will be leaving the factory.
If you have your own installers, we will provide you with all the relevant contact details so you can co-ordinate delivery, offloading and installation to suit your programme.